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FAQ for guests

Q. I am looking for hosts. How can HomestayWeb help me?
Q. I found a host family. What do I do next?
Q. I cannot push the [Send] button and cannot send an email. Why is that?
Q. What does the star icon mean?What does the Premium-Passport mean?
Q. I have purchased a Premium-Passport but I do not need it anymore. Can I have some money refunded?
Q. I sent emails to some host families, but they do not reply to me. What should I do?
Q. How do I make use of the "Message board"?
Q. Can I send money to a host family through the HomestayWeb website?
Q. Are the host families listed here interviewed or screened?
Q. Should I purchase travel insurance?
Q. I registered as a HomestayWeb member but I cannot log in. Why is that?
Q. I am trying to register but the "region" does not have any choices available.
Q.The verification link in the confirmation email doesn't work.
Q.Is HomestayWeb a homestay agency? Can you find my host family for me?

Go to FAQ for Hosts




Q. I am looking for hosts. How can HomestayWeb help me?

When you become a member as a Guest, you can benefit in the following ways:

1. You can search for host families in the area you are planning to visit.

2. You can see host families' profiles and *send emails to them.

3. You can write your requirements on the "Message Board" and wait for*emails from a host family who are interested in you.

*In order to send or receive emails , you or the other person needs a Premium-Passport. Upgrade to a Premium-Passport.anytime after you become a free member.

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Q. I found a host family. What do I do next?

First, you need to contact them. You can send emails to them by clicking the "Contact us" button down below the host family's profile page. The host family will receive your email directly and reply, if they are interested in you. Through exchanging emails, you may talk to them and decide on dates or how to pay and any other issues.

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Q. I cannot push the [Send] button and cannot send an email. Why is that?

To send emails or to receive them, either the guest or the host family needs to purchase the Premium-Passport.Go to your member page and purchase it. Once you have purchased the Premium Passport, you will be able to send emails to ALL host families.

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Q. What does the star icon mean?What does the Premium-Passport mean?

The star icon indicates a member who has purchased a "Premium-Passport". Once the guest has purchased a "Premium-Passport", he/she can send emails to ALL host families on the host family listing whether the host family has the the "Premium-Passport" or not.

If you are a guest who has NOT purchased a "Premium-Passport", you can only contact host families who have purchased a "Premium-Passport".

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Q. I have purchased a Premium-Passport, but I do not need it anymore. Can I have some money refunded?

Once you purchase a "Premium-Passport", we cannot refund any money under any circumstances. Your Premium Passport will be automatically cancelled on the expire date.

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Q. I sent emails to some host families, but they do not reply to me. What should I do?

If you do not receive a reply from the host family within a few weeks, it means the host family is not available at the moment, so you should contact another host family.

*We are sorry, but we cannot guarantee that all host families will reply to your email.

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Q. How do I make use of the "Message Board"?

On the "Message Board", you can post your requests to potential host families such as question about the price for their homestay.

You will receive emails from some host families who are interested in you. You can reply to those emails directly if you want to talk to them.

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Q. Can I send money to a host family through the HomestayWeb website?

Some "Premium-Passport" host families have a PayPal button on their profile page. You can send money to these host families by clicking on this button. This, however, is through PayPal. HomestayWeb is not involved in any money transactions between guests and hosts.

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Q. Are the host families listed here interviewed or screened?

No, HomestayWeb's purpose is to create a place where Homestay guests and hosts can find their own matches.
HomestayWeb is not responsible for nor does it endorse any of the information placed by hosts in their profile pages on this website. Please judge wisely in choosing your Homestay family.

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Q. Should I purchase travel insurance?

Yes. Make sure you purchase adequate insurance to cover all eventualities eg. illness, accidents, theft.

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Q. I registered as a HomestayWeb member but I cannot log in. Why is that?

Did you get the confirmation email from us? If you didn't, it's possible your email program mistakenly identified it as “junk” or “spam” This sometimes happens with AOL, Hotmail or Yahoo mail users.

Check inside y our email “junk, bulk or spam folder”.for a message from HomestayWeb.
If the confirmation email is inside one of these folders, add our email address

Our email address : support@homestayweb.com

to your "contacts" or "safe” list of senders that are never filtered.

If you are still having problems logging into our site, you may have your cookie settings set too high
Please reduce your Security and Privacy Settings to "Medium ", if t hey are set at a higher level.

In order to see your current settings on IE 6.0, click on Tools and Internet Options, and then click on the Privacy tabs to view your current settings.

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Q. I am trying to register but the "region" does not have any choices available.

We use JavaScript function for the selecting "regions" page. Check your browser's setting and enable your Javascript setting.

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Q.The verification link in the confirmation email doesn't work.

Please copy the URL and paste it directly on your browser URL area.

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Q. Is HomestayWeb a homestay agency? Can you find my host family for me?

No, we are not a homestay agency. HomestayWeb is a notice board for host families and guests.
You can register on the website, search for host families and post requests on the message board on your own.

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